Assistant Store Manager

Davids Bridal•burlington, MA

13d

About The Position

As a member of the management team, the Assistant Store Manager helps build and retain a high-performing team, creates a consistent environment of world-class customer service, and exceeds sales plans. This dynamic, attentive, and inspiring leader builds relationships with team members and customers, serving as a mentor, leader, and coach. The role fosters high performance and five-star customer service by maximizing the performance and productivity of motivated, friendly, enthusiastic, and engaged team members. The position works full-time, 40 hours per week, Sunday through Saturday. Duties involve extended periods of standing, walking, and sitting; reaching, climbing stairs, and other physical movements; communicating with customers; and occasionally lifting up to 25 pounds. The employee must also be able to use a computer and other electronic devices for extended periods and have the specified visual abilities.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours remain within the monthly budget, and accurately monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
Help lead the store to consistently achieve Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership across front of house and alterations.
Monitor inventory management, special orders, receiving processes, layaway, out-of-stock merchandise, and repairs, and ensure merchandise meets first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, ensure the store is staffed to achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.