Assistant Store Manager - Octobre Editions
Sézane•Seattle, WA
•$75,000•Onsite
About The Position
The Assistant Store Manager will be responsible for ensuring a unique customer experience within the Octobre Editions boutique, contributing to the next chapter of Sézane's journey. This role involves animating the customer journey, optimizing service quality, promoting personalization, and embodying brand values to ensure an omni-channel experience. The position is based in University Village in Seattle, WA.
Requirements
- Ensure a unique customer experience within your boutique
- Animate the customer journey by relying on a team of ambassadors
- Optimize the quality of the service at each stage of the customer journey
- Convey information and promote personalization services to advisors and customers
- Embody brand values and ensure an omni-channel experience at all times
- Manage customer satisfaction using various tools, implementing dedicated action plans
- Develop customer loyalty and along with creating new relationships
- Explore the customer database (clienteling and management of dissatisfaction)
- Recruit, retain and follow up of all team members
- Guarantee the performance of the apartment through animations or events
- Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team
- Lead and develop a team of sales advisors
- Manage your team by motivating them and creating a positive and harmonious work environment
- Foster cooperation within the team and between team leaders
- Integrate new employees
- Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews
- Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers
- Demonstrate managerial courage to support its employees
- Disseminate and circulate information
- Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement
- Guarantee the brand image
- Ensure proper maintenance of the apartment
- Participate in the correct integration of the collections and ensure follow-up
- Ensure the maintenance of high level of visual merchandising throughout the day
- Ensure that business opportunities are maximized through effective store management
- Follow fashion trends, ensure competitive intelligence
- Coordinate or participate in the planning of in-store marketing events
Responsibilities
- Ensure a unique customer experience within your boutique
- Animate the customer journey by relying on a team of ambassadors
- Optimize the quality of the service at each stage of the customer journey
- Convey information and promote personalization services to advisors and customers
- Embody brand values and ensure an omni-channel experience at all times
- Manage customer satisfaction using various tools, implementing dedicated action plans
- Develop customer loyalty and along with creating new relationships
- Explore the customer database (clienteling and management of dissatisfaction)
- Recruit, retain and follow up of all team members
- Guarantee the performance of the apartment through animations or events
- Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team
- Lead and develop a team of sales advisors
- Manage your team by motivating them and creating a positive and harmonious work environment
- Foster cooperation within the team and between team leaders
- Integrate new employees
- Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews
- Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers
- Demonstrate managerial courage to support its employees
- Disseminate and circulate information
- Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement
- Guarantee the brand image
- Ensure proper maintenance of the apartment
- Participate in the correct integration of the collections and ensure follow-up
- Ensure the maintenance of high level of visual merchandising throughout the day
- Ensure that business opportunities are maximized through effective store management
- Follow fashion trends, ensure competitive intelligence
- Coordinate or participate in the planning of in-store marketing events
Benefits
- Salary: $75,000 annually
- Plus a competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
