Assistant Store Manager

Boot Barn • Newark, DE

2d • Onsite

About The Position

The Assistant Store Manager is an essential member of the store leadership team, collaborating with the Store Manager to maintain an environment that supports Boot Barn’s Mission, Vision, and Values. The role helps uphold exceptional customer service, partner development and engagement, merchandising standards, store operations, and store sales goals. In partnership with the Store Manager and District Manager, the Assistant Store Manager supports year-over-year growth, improved processes, and productivity.

Boot Barn describes its workplace as collaborative and community-oriented. Its Partners work together, support one another, value belonging and inclusion, and aim to offer everyone a piece of the American spirit.

The role leads and develops store partners, supports hiring, training, scheduling, customer engagement, local community events, merchandising, inventory, and store operations. It requires a strong understanding of the store’s business and product categories, professionalism, and flexibility to meet business needs. The position may involve up to 15% travel to support local stores as needed.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores as needed.
• Ability to stand, walk, and squat for more than 50% of a work shift; bend, stoop, kneel, and squat occasionally; and occasionally use a ladder or step stool.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers; specific vision abilities include close and distance vision, peripheral vision, depth perception, and focus adjustment.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Lead partners in fostering a service and selling culture that exceeds customer expectations and builds long-standing customer relationships.
• Review goals with partners and provide timely coaching, actionable feedback, and recognition.
• Lead by example and be present on the sales floor during peak business hours.
• Promote continuous learning and assist with partner training plans to improve operational and merchandising performance.
• Develop team members toward their career goals within the company.
• Collaborate with the Store Manager to respond to changing business needs, adjust schedules, implement operational directives, support interviewing and hiring, train operational staff on new procedures, and communicate with District, Region, and Store Support Center partners.
• Assess and communicate local customer needs to the Store Manager.
• Collaborate with the Store Manager to plan and execute sales-driving events involving outreach to the local community or market.
• Lead and coach associates in customer engagement through the B Rewarded Loyalty Programs.
• Hold individuals and the team accountable for achieving goals.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signage, and assortments in accordance with customer needs and company visual presentation guidelines.
• Ensure markdown compliance and execution.
• Ensure product receipts are processed accurately and promptly.
• Partner with the Store Manager on inventory shrink plans and lead execution of the strategy with the store team.
• Maintain knowledge across product categories, including western boots, work boots, denim, hats, and add-ons; coach and train partners in these areas.
• Complete opening and closing procedures to company standards and comply with Time and Attendance policies and procedures.
• Follow and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Apply business acumen and understanding of all aspects of store operations.
• Demonstrate professionalism, teamwork, quality work, reliable attendance, and appropriate appearance in interactions with customers, team members, corporate partners, and vendors.
• Perform additional duties assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree