Assistant Store Manager

O'Reilly Auto Parts•Sun Prairie, WI

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store when the Store Manager is absent or working an opposing shift and leads store team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired. The Assistant Store Manager helps ensure excellent customer service, effective staffing, team-member development and training, and timely handling of orders, transfers, returns, and merchandise. The role also supports hiring, merchandising, policy compliance, store opening and closing procedures, and maintenance of the store and its equipment and vehicles. Other duties may be assigned. O’Reilly Auto Parts describes its workplace as offering career-growth opportunities and a promote-from-within philosophy. Its total compensation package includes competitive wages and paid time off, a stock purchase plan and 401(k) with employer contributions starting on day one, medical, dental, and vision insurance with an optional flexible spending account, team-member health and wellbeing programs, and tuition educational assistance programs.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team-member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team-member goals, providing feedback, coaching and mentoring, and ensuring training is current.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurately issued using the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before it leaves the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members comply with company policies, including work schedules, management approval of schedule changes or deviations, and clock-in/clock-out procedures.
Perform store opening and closing duties, including day-end procedures; verifying and securing money and deposits; preparing bank deposits as needed; checking security lighting; locking and securing the building; arming or disarming security alarms; and securing delivery vehicles in a designated area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.