Assistant Store Manager - Valley Pool & Spa

Leslie's•St. Clairsville, OH

5d•$16 - $17

About The Position

The Assistant Manager helps drive overall store performance by exceeding customer service standards, sales goals, profitability targets, and merchandising objectives. This role supports the General Manager by assisting with team supervision and overseeing key daily store operations to maximize sales and business growth.

Requirements

One or more years of sales experience
Salesmanship skills - Understand the selling process and customer engagement as it is related to sales - strong sales ability.
Strong customer service skills
Excellent communication skills
Ability to consolidate the sale and walk the customer through every stage of the deal, and close sales
Understanding of sales related calculations / math
Ability to operate basic business software, emails and Google Drive
The ability to be on your feet for 8-10 hours a day and lift up to 50 pounds. The ability to move products upwards of 100 or more pounds with proper carts, dollies, pallet jacks, and other merchandise movement tools that are available in the stores.
Reliable transportation to get to and from work
Have at least a High School diploma or equivalent

Responsibilities

Provide support to the General Manager to achieve accomplishment of the following objectives:
Provide support to ensure the store meets or exceeds sale budget.
Provide support to ensure the store meets or exceeds EBITDA/SOC goal.
Meet or exceed labor rate goal.
Meet or exceed your gross margin budget for the fiscal year.
Meet or exceed average ticket and unit per transaction goals.
Drive customer count increase over last year.
Sell all products by understanding the characteristics, features, and benefits of the products that we sell.
Complete all training programs as directed in a timely manner.
Provide customer service and engage customers with a purchase or return.
Build rapport with customers and qualify their requirements.
Strong commitment to hitting targets and exceeding goals.
Test water at the water test station.
Help carry products to customers after purchased.
Be a team player.
Have basic knowledge of business math and percentages.
Understand proper use of grammar and spelling for writing notes.
Continually work on learning products, sales skills, procedures and policies to ensure you are proficient with the right competencies to sell.
Develop new customers and maintain rapport with previous customers resulting in referrals and rave reviews.
Handling customer care scenarios calmly and logically with the customer and company in mind for win-win outcomes.
Stock your shelves with directed merchandising to always maintain a profession appearance.
Display signs and update shelf tags as directed.
Help General Manager with approved social media content for continued growth and success.
Maintain store in top operating condition.
Ensure the store has all supplies needed to operate effectively.
Ensure the stock areas are always organized and easy to view and retrieve merchandise.
Always remain conscious of inventory control based on your inventory training and POS system.
Abide by all company policies.
Uphold and follow the mission statement and core values.