Assistant Store Manager - Liberty Corner

TD • Warren Township, NJ

9d • $32 - $48 • Onsite

About The Position

The Assistant Store Manager is an experienced leader who manages day-to-day service, sales, and operational objectives at a TD Store. The role leads a team to grow and deepen Customer relationships through convenient service, sales and advice, and personalized experiences. The Assistant Store Manager can lead the Store with minimal direction and make decisions about day-to-day work on the teller line or platform.

This position leads advice and service colleagues in achieving individual and Store objectives, performance goals, and strong Customer and colleague experiences. It provides work direction, coaching, and oversight; reinforces proactive advice and product recommendations based on Customer needs; and supports Customers with financial guidance, tools, and insights. The role contributes to business growth through advice opportunities, referrals, lead management, Customer outreach, and community engagement.

The Assistant Store Manager is responsible for effective Store operations, including compliance, risk management, process quality, audits, and operational excellence. The position also supports colleague performance, development, recruitment, and an inclusive, high-performing team environment. It may perform activities such as account maintenance, wire transfers, Store opening and closing, cash management, and vault management.

This position falls within applicable Loan Originator and Mortgage Loan Originator definitions. The colleague must be eligible for employment with a covered financial institution and for NMLS registration, and must complete required background and credit checks. The role is based at the Liberty Corner location in Warren, New Jersey. The stated pay range is $32.00–$47.75 USD.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent experience.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Demonstrated proficiency with expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with Customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary License.
• Demonstrated ability to provide Legendary Customer Service.

Responsibilities

• Lead a team of advice and service colleagues in achieving individual and Store objectives and established performance goals.
• Provide day-to-day team leadership and work direction to ensure efficient delivery of personalized and complex service and advice while maintaining compliance with regulatory guidelines.
• Oversee complex sales and advice activities involving multiple steps, systems, partners, and processes.
• Coach and develop colleagues through observations, oversight, communication, and feedback to reinforce advice behaviors and proactive, needs-based product recommendations.
• Use knowledge of the local market, competitive offers, and economic trends to support Customer advice and financial empowerment.
• Handle critical or high-risk issues and determine appropriate resolutions.
• Establish work direction, role ownership, and daily, quarterly, and annual objectives for the team.
• Provide Customers with end-to-end advice, financial management information and tools, and real-time insights to help them achieve their goals.
• Identify advice opportunities and referrals to support business growth; manage self-generated, partner, retail-to-retail, and campaign leads; conduct Customer outreach; and arrange or host appointments.
• Participate in community events and promote the TD brand while serving community needs.
• Create a warm, engaging Customer environment by listening actively, asking clarifying questions, and learning about Customers’ needs and goals.
• Attract, acquire, and retain Customers; deepen relationships; and support effective referrals between colleagues, platform bankers, and partners.
• Support Customers through challenging times and life events, helping align them with suitable products and services.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Act as an escalation point for Customer problem resolution, identify ways to prevent recurring issues, and educate Customers.
• Provide high-quality service to internal partners, vendors, and Customers and support TD’s Customer Service Strategy.
• Maintain professional and inviting Store common areas and ensure the lobby and frontline meet internal, external, marketing, premises, and regulatory requirements.
• Lead and drive operational compliance across teller and platform operations; oversee daily processes, transactions, and work quality.
• Ensure the Store operates efficiently, follows policies and procedures, and passes audits; develop and lead the Store Operational Excellence plan.
• Perform or oversee operational activities such as account maintenance, wire transfers, Store opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Identify and mitigate risk, audit compliance and operational soundness, escalate non-standard or high-risk activity, and ensure due diligence and accurate documentation.
• Support timely and accurate completion of business processes and procedures, and participate in process improvement opportunities.
• Apply operating policies and procedures and comply with the Bank Code of Conduct.
• Lead a high-performing team by providing feedback, performance reviews, coaching, development, and timely performance management.
• Set and track team performance objectives, recognize and address performance, and ensure colleagues follow applicable policies, procedures, and conduct guidelines.
• Share knowledge and expertise, communicate issues promptly, encourage strong working relationships, and support an environment where colleagues can escalate business challenges.
• Participate in recruitment and selection to help build a diverse, qualified workforce; promote equitable treatment and common team goals.
• Act as a brand champion for the business area and the Bank.

Benefits

• Base salary and variable compensation or incentive awards, including potential eligibility for cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, reward, and recognition.
• Regular career, development, and performance conversations with a manager.
• Access to an online learning platform and mentoring programs.
• Training and onboarding sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager