Assistant Store Manager

O'Reilly Auto Parts•Watertown, SD

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired. The Assistant Store Manager helps deliver customer service and sales goals, supports team member hiring, coaching, training, scheduling compliance, and performance feedback, and ensures store transactions and merchandise processes follow company procedures. The role also performs opening and closing duties and assists with maintaining the store, its equipment, and delivery vehicles. O’Reilly Auto Parts describes a strong promote-from-within philosophy and offers opportunities for career growth. The position’s total compensation package includes competitive wages, paid time off, a stock purchase plan, a 401(k) with employer contributions starting on day one, medical, dental, and vision insurance, an optional flexible spending account, health and wellbeing programs, and tuition educational assistance programs.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
Assist the Store Manager in setting team member goals, providing feedback, coaching and mentoring, and ensuring team members remain current on training.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow company policies, including posted work schedules, management approval for schedule changes or deviations, and correct clock-in and clock-out procedures.
Perform store opening and closing duties, including day-end procedures; verifying and securing money and deposits; preparing bank deposits as needed; checking night security lights; locking and securing the building; arming or disarming alarms; and securing delivery vehicles in a designated area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.