Assistant Store Manager

Genuine Parts Company • Enola, PA

13d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and lead NAPA toward becoming the dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while maintaining active customer-facing sales responsibilities. It oversees store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other tasks, by coaching team members, monitoring progress, and stepping in as needed to maintain standards, coverage, and continuity.

This position is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder responsibilities, including opening and closing the store.

Requirements

• High school diploma or equivalent.
• Leadership experience.
• Passion for delivering customer care and building long-term relationships.
• Ability to thrive in a very fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 pounds in some situations.
• Entirely customer-centric toward external and internal customers.
• Automotive aftermarket service industry or hobby/DIY experience, or willingness to learn about automotive topics.
• Technical or trade school courses or degree completion.
• Background and/or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store setting.

Nice To Haves

• ASE Certifications are a plus.
• NAPA Know How.

Responsibilities

• Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence and be responsible for direct reports and labor-planning financial impact.
• Sell actively and build customer relationships through retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
• Handle or support administrative tasks, including scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
• Monitor and act on store metrics such as sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
• Provide leadership oversight, training, and performance management across store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
• Support talent development through coaching and mentoring successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED