Assistant Store Manager

Lilly Pulitzer•Hingham, MA

13d•$25 - $28•Onsite

About The Position

The Assistant Store Manager is responsible for achieving the store’s budgeted net sales, delivering an exceptional client experience, upholding Lilly Pulitzer’s brand positioning and values, and leading the store when the Store Manager is absent. The role emphasizes growth and development, sales performance, team leadership, and operational excellence. The Assistant Store Manager partners with the Store Manager to develop sales and business-growth strategies, build strong teams, and expand the store’s community reach. They promote the Lilly Pulitzer selling culture, build relationships with clients, resolve client issues, and use company training tools and digital platforms to support sales. The role oversees assigned areas of responsibility, shares feedback about inventory, clients, and team performance, communicates company initiatives, and coaches and develops staff. It also includes assisting with recruiting, interviewing, onboarding, and payroll, as well as managing day-to-day store operations in the Store Manager’s absence and maintaining company visual and operational standards. This is a full-time, hourly, non-exempt, in-store position averaging 40 hours per week. Flexible hours, including nights, weekends, and holidays, may be required due to the seasonal nature of the business. The position is eligible for overtime and standard company benefits.

Requirements

Three to five years of experience, preferably in fashion or luxury retail.
At least two years of supervisory experience, preferably in fashion or luxury retail.
Proficiency in achieving and exceeding sales goals.
Ability to develop relationships with clients and colleagues.
Excellent written and verbal communication skills.
Excellent problem-solving and decision-making skills.
High level of ownership and responsibility.
Proficiency with Microsoft and Apple technology.
Ability to be on your feet and maneuver around the store during shift hours.
Ability to lift up to 20 pounds.

Nice To Haves

Four-year college degree preferred, but not required.
Prior knowledge of XStore and Tulip.

Responsibilities

Drive sales by providing an exceptional client experience and helping sales teams focus on clients.
Partner with the Store Manager to develop action plans that achieve financial results and grow the business.
Partner with the Store Manager to develop strategies to increase sales, expand community reach, and build strong teams.
Use company training tools and digital platforms to drive sales.
Understand the Lilly Pulitzer brand framework and demonstrate enthusiasm for the brand, its clients, and its merchandise.
Demonstrate the Lilly Pulitzer selling culture and ensure a positive client experience.
Take initiative to resolve client-related issues.
Build relationships with clients from greeting through post-sale contact.
Oversee an assigned division of responsibility and be accountable for its results.
Take ownership of the sales floor and sales team, prioritizing the client experience.
Share feedback about inventory needs, client insights, and team performance with the Store Manager and corporate partners.
Communicate company initiatives, emails, and announcements to the store team.
Promote a team atmosphere, motivate staff, and provide consistent feedback to the management team.
Provide timely coaching with clear, concise, actionable feedback.
Approve and assist with payroll processing.
Assist with recruiting by conducting initial searches, facilitating interviews, and onboarding employees with the Store Manager.
Manage day-to-day operations in the Store Manager’s absence, including personnel, payroll, and communication with area, district, regional, and corporate partners.
Safeguard store assets.
Maintain Lilly Pulitzer visual and operational standards.