Assistant Store Manager CosmoProf 6551

Sally Beauty Holdings•Wheeling, WV

7d•Onsite

About The Position

Cosmo Prof is seeking an Assistant Store Manager to support the Store Manager in all aspects of store operations. This role involves hiring, developing, and leading store associates to ensure exceptional customer experiences, maintain brand standards, and achieve key performance indicators and financial targets. The Assistant Manager will oversee daily activities, manage merchandising, resolve customer issues, and ensure the execution of company processes. They will also play a key role in people management, including recruitment, training, coaching, and fostering an inclusive environment. Operational duties include inventory management, payroll, and adherence to opening/closing procedures. Safety and loss prevention are also critical components of this role, ensuring the protection of company assets and a safe environment for associates and customers.

Requirements

High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business

Nice To Haves

Cosmetology license desirable, but not required

Responsibilities

Provide supervision and support for the planning of associates' daily goals and activities to deliver an exceptional client experience that maximizes sales/KPIs and drives customer loyalty.
Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code.
Act as the main point of contact to resolve customer issues and concerns.
Analyze store trends and anticipate customer demands.
Engage, train, and develop teams to achieve positive results.
Leverage internal hiring platforms and actively recruit to build a strong network of external candidates.
Identify associate strengths and opportunities, and effectively address them through coaching or counseling.
Hold the team accountable to Company policies and expectations.
Maintain positive associate relations by resolving concerns and keeping associates informed.
Build strong working relationships with Store Manager peers and maintain consistent communication with AM/DM.
Foster an environment of diversity, inclusion, and belonging.
Ensure the execution of all company processes through training, management, analysis, and continuous improvement.
Ensure all processes supporting digital strategies are utilized, such as Omni-channel fulfillment (SFS/SDD/BOPIS).
Effectively manage inventory through ordering and shipment processing.
Manage payroll hours to the needs of the business and schedule appropriately.
Ensure all store opening and closing procedures are performed correctly.
Ensure timely and accurate follow-through with Company directives, assignments, and projects.
Ensure the store environment is safe at all times for associates and customers.
Ensure all policies and procedures are followed and enforced.
Protect company assets by ensuring all inventory and cash control procedures are followed, relating to shrink, damages, banking, etc.
Analyze and utilize all available reporting, tools, and technology.
Ensure stores are compliant with all HAZMAT training and execution.