Assistant Store Manager CosmoProf 06577
About The Position
Cosmo Prof is seeking an Assistant Store Manager to support the Store Manager in all areas of store operations, customer experience, and team development. This role is a developmental opportunity for future Store Managers, requiring the Assistant Manager to take full responsibility for primary duties when the Store Manager is absent. The position focuses on achieving key performance indicators and financial targets through business analysis, strategic planning, effective communication, and accountability, while maintaining brand standards and ensuring an exceptional customer experience.
Requirements
- High School Diploma or equivalent
- Must be 18 years of age or older
- Minimum 3+ years retail sales/customer service experience preferred
- At least 1+ year(s) prior management experience preferred
- Ability to lead or support a team of associates to meet business objectives
- Can effectively communicate with team and management
- Must have scheduling availability to meet the needs of the business
Nice To Haves
- Cosmetology license desirable, but not required
Responsibilities
- Supervise and direct associates' daily goals and activities to deliver an exceptional client experience, maximizing sales/KPIs and driving customer loyalty.
- Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code.
- Act as the main point of contact to resolve customer issues and concerns.
- Analyze store trends and anticipate customer demands.
- Engage, train, and develop teams to achieve positive results.
- Leverage internal hiring platforms and actively recruit to fill positions.
- Identify associate strengths and opportunities, providing coaching or counseling.
- Hold the team accountable to Company policies and expectations.
- Maintain positive associate relations by resolving concerns and keeping associates informed.
- Build strong working relationships with Store Manager peers and maintain consistent communication with AM/DM.
- Foster an environment of diversity, inclusion, and belonging.
- Ensure execution of all company processes through training, management, analysis, and continuous improvement.
- Ensure all processes supporting digital strategies, such as Omni-channel fulfillment (SFS/SDD/BOPIS), are utilized.
- Manage inventory through ordering and shipment processing.
- Manage payroll hours according to business needs and schedule appropriately.
- Ensure all store opening and closing procedures are performed correctly.
- Follow through with Company directives, assignments, and projects in a timely and accurate manner.
- Ensure the store environment is safe for associates and customers.
- Enforce all safety and loss prevention policies and procedures.
- Protect company assets by ensuring inventory and cash control procedures are followed to minimize shrink and damages.
- Ensure stores are compliant with all HAZMAT training and execution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
