Assistant Store Manager

MINISO USA•Abington Township, PA

13d•$18 - $25

About The Position

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, delivering exceptional customer service, and driving store performance. The role leads Shift Leads and Sales Associates, coaches and mentors team members, maintains visual and operational standards, and helps achieve sales and productivity goals. The Assistant Store Manager supports customer engagement and membership growth, inventory and shipment processing, recruitment and staff retention, administrative tasks, scheduling, compliance, loss prevention, cash handling, and maintaining a clean and safe store environment. The role reports directly to the Store Manager and may require travel between locations or managing additional stores based on business needs. The pay range is USD $18.00–$25.00 per hour.

Requirements

High school diploma or equivalent.
At least 1 year of retail management experience, with a strong track record of leading teams.
Proven successful experience in retail management.
Strong leadership, organizational, and customer management skills.
Excellent communication and interpersonal abilities.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to travel between locations.
Ability to relocate or manage additional stores based on business needs.

Nice To Haves

Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.

Responsibilities

Lead a team of Shift Leads and Sales Associates while supporting the Store Manager.
Promote Miniso’s mission and core values.
Support smooth store operations, exceptional customer service, merchandising standards, operational procedures, and sales performance.
Promote membership sign-ups and customer loyalty to increase retention and sales.
Mentor trainee associates, help achieve sales targets, and drive business growth.
Help manage inventory, process shipments, handle damages and returns, and manage supplies.
Assist with recruitment, training, staffing, and retention.
Support administrative tasks, including staff scheduling, inventory management, and compliance with company policies and handbook guidelines.
Help maintain store condition and visual merchandising standards, sharing insights and feedback with the Store Manager.
Provide constructive feedback that supports recognition, accountability, growth, and continuous improvement.
Work with the Store Manager and Loss Prevention Team to address internal and external shrink in accordance with company policies and procedures.
Train, motivate, mentor, and provide constructive feedback to the sales team to achieve sales targets.
Handle cash-related tasks, follow standard operating procedures, and maintain a clean and safe environment for associates and customers.
Travel between locations and, as business needs require, relocate or manage additional stores.