Assistant Store Manager

Genuine Parts Company•Enola, PA

12d

About The Position

The Assistant Store Manager supports the Store Manager across store functions while maintaining active customer-facing sales responsibilities. The role uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and lead it toward becoming the dominant parts supplier in its market. It provides oversight of store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks. The Assistant Store Manager coaches team members, monitors progress, and steps in as needed to maintain standards, ensure coverage, and support continuity. This role is intended as a developmental pathway to Store Manager. It may involve overtime based on business needs and keyholder duties, including opening and closing the store. Performance is assessed through customer satisfaction and issue resolution, sales and operational effectiveness, product knowledge and technical advisory capability, people measures such as turnover, time to fill, payroll to gross profit, and schedule compliance, and store measures such as sales, P&L, and operating expenses.

Requirements

High school diploma or equivalent.
Leadership experience.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about automotive products and services.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach toward both external and internal customers.
Ability to stand and walk for extended periods; bend, stoop, reach, and use ladders or stools; and move parts and equipment weighing up to approximately 60 pounds.
Visual accuracy to identify part numbers and sequences, along with multitasking and attention to detail.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision shop, or management in a fast-food, restaurant, or convenience-store setting.
ASE Certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks, including scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor core store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management across store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist when necessary.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
May influence or be responsible for store direct reports and the financial impact of labor planning.