Assistant Store Manager - Region #2 Bench

Goodwill of Colorado•Denver, CO

9h•Hybrid

About The Position

This is a high-visibility, hands-on leadership role perfect for experienced managers from retail, hospitality, or production who have led teams of 20-30 people. The Assistant Store Manager will manage the daily operations of a retail store and act as the Retail Store Manager in their absence. The role involves supporting the store's financial goals, inspiring and developing staff, and taking an active role in operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, pricing, community rapport, and customer relations. The Assistant Manager will also support budgeting, financial reporting, and profit and loss responsibilities. The position requires a strong understanding of donation collection, product production, waste management, warehousing, merchandising, competitive pricing, and excellent customer service. The Assistant Manager will be a team player, managing change while motivating others, and contributing to Goodwill's mission of helping individuals achieve greater independence.

Requirements

At least 2 years supervising Retail Operations (or similar) with experience of being held accountable and responsible for the success of the business, operations and financial results of a function or department.
Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG).
Ability to manage corporate email and calendar (i.e. Outlook).
Organizational skills to manage multiple projects, people, and retail store functions.
The ability to work within a deadline-pressured environment.
An understanding of marketing and retail principles.
An understanding of production processes and environment, including deadlines, quality control, working in a quick and efficient manner and empowering staff to produce product(s) in a timely manner.
The ability to create, review and understand statistical information to increase the success of the retail store.
The ability to understand, analyze and scrutinize financial statements.
Must possess the ability to adapt, adjust, and mold to changing circumstances.
The ability to make difficult choices and be accountable for overall retail store performance.
The ability to train, develop, and recognize talent and leadership.
Empower your team to manage and lead their departments or functional areas.
Effective verbal and written communication skills.
The ability to communicate upwards, downwards, and lateral in an effective manner.
An interest and empathy for people with disabilities and disadvantages.
Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
Ability to move to other stores with in their assigned various region depending on business needs.
Ability to work varied schedules to include weekdays, weekends, evenings, and holidays.
Must be able to work any hours necessary to provide complete store coverage and supervision.
Responsible for reporting to the Goodwill of Colorado administrative offices (GOG located in Colorado Springs and/or Federal located in Denver) when assigned for trainings, meetings, etc.
Must attach a resume to their application.
Must be 18 years of age to participate in the retirement plan.
Must possess a valid Colorado State driver license.
Must be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
Must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition if using personal vehicle for company business.
Must disclose all moving traffic violations or vehicle crashes (within the last five (5) years).
Must successfully complete pre-employment screening, which could include: a background check, drug test, reference check, employment verification, education verification, fingerprinting, and/or MVR (if applicable, based on position).

Nice To Haves

Some college is preferred.
The ability to drive for company business is preferred.
21 years of age (not engaged in passenger transportation) for auto vehicle insurance carrier requirements.
25 – 70 years of age for all passenger transportation services for auto vehicle insurance carrier requirements.
25 years of age for CDL for auto vehicle insurance carrier requirements.

Responsibilities

Manage the daily operations of a retail store.
Act as the Retail Store Manager in the Manager’s absence.
Support the retail store’s responsibility for meeting financial goals to generate income and donations.
Inspire and develop staff.
Operate and manage several diverse departments within the retail store.
Manage daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot’ pricing, build community rapport, and customer relations.
Support the Retail Store Manager’s responsibilities for budgeting, financial reporting, and profit and loss.
Ensure successful donation collection, production of merchandise, waste management, recycling, warehousing, and merchandising of donated products.
Price competitively and provide excellent customer service.
Work closely with the Retail Store Manager to achieve goals and objectives and to increase sales and donations.
Recommend changes to operational procedures in order to achieve maximized expense to revenue ratios.
Promote safety for all employees, ensuring that your store adheres to Occupational Safety and Health Administration (OSHA) and CARF standards.
Use and become certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively train, oversee safety standards, move and store donated product when needed.
Maintain a functional awareness of competition and retail trends, being able to suggest appropriate courses of action.
Maintain a strong knowledge of the point-of-sale (POS) system.
Empower, lead, and manage retail store staff, ensuring safety, productivity, and success.
Oversee daily operations of all retail store functional areas to include: sales floor, store front, donation store, production areas, moving product internally, and storage facilities.
Directly responsible for the hiring, performance management, employee goal setting and recommendations toward termination related to the employees in at least one (1) department.
Maintain up-to-date knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards, and all numbered/supplemental policies.
Partner with the Retail Store Manager to conduct meetings for employee training, awareness, and knowledge transfer.
Be on call for alarm notifications after hours.
Provide coverage for unexpected or planned absences.
Facilitate growth and training for team members.
Collaborate with other management personnel to enhance store performance.
Contribute to business development initiatives.

Benefits

Medical
Dental
Vision
Short Term Disability
Life/Accidental Death and Dismemberment
Flexible Spending Accounts
Long Term Disability
Voluntary supplemental benefit offerings
Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.
Pre-tax or post-tax (Roth) contributions to our retirement plan.
Daily Pay