Assistant Store Manager

Community Choice Financial Family of Brands•Hays, KS

6d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while gaining hands-on experience operating a store. The role develops leadership skills through account management, customer outreach, and risk management. It is a performance-driven, people-focused position with opportunities for professional growth and career advancement. The Assistant Store Manager helps customers select suitable financial services, evaluates and processes financial transactions and applications, manages customer accounts and recovery, supports and coaches Customer Service Representatives when applicable, and helps maintain store operations, security, compliance, and appearance. The position is full-time, requires regular in-person attendance including weekends, and includes a minimum of 40 hours per week. The listed hourly wage is $16.50.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance, including weekends, and a minimum full-time schedule of 40 hours per week.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Offer financial services suited to customers’ needs and support customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and maintain customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while providing customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale (POS) system.
Provide support, coaching, and development to Customer Service Representatives when applicable, promoting quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards by pursuing business-to-business partnerships and referrals and participating in or hosting store and community events.
Maintain store security and follow opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws; assist with audits, reports, and financial data compilation.
Monitor store appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, handle multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the Company’s brands.
Key holder program intended to build leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA medical spending account options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Optional benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.
Business casual dress code that includes jeans and sneakers.