Assistant Store Manager

Cycle Gear • Chula Vista, CA

25d

About The Position

The Assistant Store Manager (ASM) shares responsibility for managing store team members and overall store success. The ASM holds Sales Associates accountable for sales goals by ensuring they provide friendly, enthusiastic customer service, and serves as the team's lead sales driver through training, leading by example, and communicating sales goals. The role requires strong product knowledge and the ability to explain product features and benefits to customers and team members. The ASM also assists with and understands store operations, including opening and closing procedures, returns and store credit, special orders, and assigning tasks to Sales Associates.

The ASM helps maintain store presentation by assigning and assisting with cleaning, stocking, organizing, and merchandising. The role also involves staying informed about the brand, products, company information, sales, and company-wide events; supporting a safe and inclusive workplace; and modeling a friendly, upbeat, and ethical approach. The position offers hourly base pay plus tiered commission and additional sales incentives. The first five shifts are paid at base pay to allow time for learning.

Requirements

• At least 2 years of sales management, product sales, or customer service experience; specialty retail experience is preferred.
• Experience leading, coaching, mentoring, and/or teaching a team.
• Experience with computers, including MS Excel, and POS systems such as RetailPro.
• Self-starter mentality and ability to consistently deliver an outstanding, personalized retail experience.
• Open-mindedness and eagerness to learn and participate in the riding community.

Nice To Haves

• Motorcycle riding experience, knowledge, or interest is strongly desired but not required.
• Specialty retail experience.

Responsibilities

• Share responsibility for managing store team members and the overall success of the store.
• Hold Sales Associates accountable for meeting sales goals by ensuring friendly, enthusiastic customer service.
• Lead sales efforts by training team members, leading by example, and communicating sales goals.
• Maintain product knowledge and provide customers and team members with information about product features and benefits.
• Assist with and maintain knowledge of store operations, including opening and closing, returns and store credit, special orders, and assigning tasks.
• Assign and assist with cleaning, stocking, organizing, and merchandising to maintain store presentation.
• Stay informed about the brand, products, company information, sales, and company-wide events.
• Promote safety, inclusion, and honest communication, and lead by example with a friendly, upbeat personality.

Benefits

• Medical, dental, vision, life, and accident benefits for full-time employees.
• Paid time off.
• 401(k).
• Generous employee discount.
• Voluntary DailyPay benefit allowing secure, instant transfers of earned pay before payday; available immediately upon hire.
• Hourly base pay plus uncapped tiered commission based on meeting sales goals, with additional sales incentives such as SPIFFS.
• Training and development, with the first five shifts paid at base pay to allow focus on learning.
• Career opportunities and promotion from within.
• Opportunities to represent Cycle Gear at special events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed