Assistant Store Manager
About The Position
The Assistant Store Manager supports daily operations at one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure facilities meet high cleanliness standards and deliver operational excellence. It includes building customer relationships through in-person and phone interactions, following a structured sales process, and managing customer accounts. The position works between multiple stores in the district. This location is closed on Sundays. Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. The company seeks reliable employees with strong communication skills and a passion for helping people. Applications are accepted until the position is filled.
Requirements
- At least 1 year of customer-facing work experience.
- Current valid driver’s license and access to a reliable personal vehicle, except in New York City and Brooklyn.
- High school diploma or GED.
Nice To Haves
- Sales experience preferred.
- College education is a plus.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Maintain site cleanliness, including the office, storage building interior and exterior, grounds, and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees to protect the company culture.
- Perform additional duties as assigned.
Benefits
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match, with Traditional and/or Roth options.
- Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
- Wellness program with rewards toward the medical premium.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and more.
- Competitive starting pay.
- Growth opportunities throughout the U.S.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
