Assistant Store Manager- New York City

Boggi Milano•New York, NY

1d•$60 - $75•Onsite

About The Position

In partnership with the Store Manager, you will be accountable for the overall operational success and performance of the store. Your role will involve leading by example to foster an environment of continuous growth and high standards, with a focus on key objectives such as sales performance, exceptional service quality, customer loyalty, and team development. You will play a pivotal role in cultivating a motivated, results-driven team, guiding and inspiring each member toward achieving both individual and collective goals, while delivering a high-caliber, omnichannel experience for our customers.

Requirements

Minimum of 3 years of proven experience in a leadership role (managerial role), within a mens' retail environment.
Menswear knowledge is a must.
Proven knowledge working with Metrics and KPI's.
Fluent in English (speaking and writing).
Strong focus on achieving sales targets and KPIs, with an ability to motivate the team to meet these goals.
Ability to train, guide, and support team members to improve their sales skills, product knowledge, and customer service.
Ability to set standards for high-quality service, ensuring each customer receives a positive shopping experience that reflects the brand's values.
Ability to work effectively in diverse environments.
Solid understanding of current fashion trends, seasonal styles, and the competitive landscape within the fashion industry.
Ability to embody and promote the brand's identity, style, and ethos, serving as a role model for staff.
Knowledge of Point of Sale (POS) systems, inventory management software, and any digital tools used in omnichannel retail, like click-and-collect.
Skill in interpreting sales data, understanding customer behaviors, and using metrics to identify improvement areas.
Strong verbal and written communication skills to relay goals, policies, and procedures effectively to the team.
Ability to lift 35 lbs. + and stand for long periods of time.
Ability to work varied hours, including weekends, holidays, and peak retail seasons.
Flexibility to work weekends, peak seasons, and holidays.
Expected travel internationally and domestically.

Nice To Haves

Additional language skills are a plus.

Responsibilities

Ensure excellent omnichannel customer service and supervise sales to guarantee customer satisfaction and the maintenance of quality standards required by the brand.
Collaborate with the Store Manager in analyzing all indicators and commercial results and defining action plans.
Continuously supervise CRM activities to ensure maximization.
Ensure and supervise the proper handling of complaints.
Support the Store Manager in planning and assigning activities to maximize team efficiency and productivity.
Constantly analyze work quality, service offered, and proper application of company procedures.
Supervise store stock and verify alignment with sales potential, actively communicating with the Merchandising department, in coordination with the Store Manager and Area Manager.
In collaboration with the Store Manager, define quantitative and qualitative objectives and ensure their achievement through results analysis, periodic activity verification, semi-annual assessments, and defining development or correction plans for resources.
Actively participate in staff meetings to share business performance and gather feedback from sales associates to improve commercial performance, as well as align the team on achieved goals and define priorities and actions to undertake.
Motivate and inspire the team, encouraging everyone to work together to achieve the best results.
Actively support the coordination of new store hires, ensuring a proper and effective onboarding process.
Support the Store Manager in all training processes for the sales team; collaborate with the Store Manager and Academy to propose and promote targeted training programs based on team needs.
When necessary, actively participate in the recruitment and search for sales team members, anticipating needs; actively promote the company's Referral program with the goal of maximizing team networks and ensuring proper staffing levels.
Coordinate with the Store Manager to manage internal team conflicts with guidance and support from human resources.
Contribute to the creation of a company culture based on collaboration, trust, and a sense of brand belonging.
Ensure the store's image aligns with company standards in terms of maintenance, order, cleanliness, and the staff's professional appearance.
Optimize inventory, storage, and proper product rotation to maximize sales and suggest actions to ensure efficiency.
Manage all inventory activities (annual or partial), taking responsibility for results.
Ensure the correct handling of omnichannel flows according to established procedures and timelines.
Ensure internal procedures are followed by the entire team, proposing corrective or training interventions where necessary.
Implement necessary measures to guarantee the security of products and all valuable materials in the store, monitoring the functionality of surveillance tools.
Ensure compliance with labor laws and sales regulations with support from Headquarters.
Supervise and ensure proper management of all administrative and accounting operations.
Promptly report relevant store information to the Store Manager and Headquarters.
Uphold Boggi Milano’s brand standards, values, and guidelines in every aspect of store operations.