Overnight Assistant Store Manager Nf-04 (Pacific Views Mcx)

U.S. Marine Corps•Oceanside, CA

8d•Onsite

About The Position

Marine Corps Community Services (MCCS) is seeking to hire dedicated individuals to join their team. MCCS supports and enhances the quality of life for Marines, their families, and the wider Marine Corps Community. The organization fosters a team-oriented environment with military personnel, civilian employees, contractors, and volunteers working together to ensure smooth and effective operations.

Requirements

Three years of experience in the occupation or a related field.
Relevant education may be substituted for experience.
At least two years of supervisory experience in a leadership role related to store operations, sales floor leadership, and/or operational performance.
Positive attitude with a genuine desire to work in a customer-focused environment.
Ability to train operating standards and procedures for service, service recovery, and store brand, and to execute these standards while coaching others.
Ability to work in a high-performance atmosphere with commitment to service goals.
Ability to multi-task with high-quality follow-up and hold teams accountable to results.
Attention to detail is required.
Successful completion of a National Agency Check and Inquiries (NACI).
Resume that does not exceed 2 pages.

Responsibilities

Serve as the Assistant Store Manager in a store with an annual sales volume exceeding $20M, overseeing areas such as Hardlines, Softlines, Consumables, Brand Integrity, and Customer Experience.
Report to the Store Manager and lead by example to foster a positive and productive working environment.
Lead a productive, efficient, and effective operational shift within a Marine Corps Exchange (MCX) store.
Supervise the productivity of all teams during an operational shift.
Partner with the Operations Manager and Store Manager to plan and lead general merchandising strategy, brand integrity, and service levels.
Ensure proper scheduling, staffing coverage, and training of team members.
Monitor MCX logistics and backroom processes in the absence of management, ensuring effective operations and developing store-level accountability.
Ensure the successful execution of corporate service programs, promotions, events, and Dress Blue Experience standards.
Lead a team-centric environment and work with training specialists to ensure team members are trained on service policies, service recovery, and corporate programs.
Delegate task completion and manage workload to achieve desired outcomes.
Understand and operate within all service policies, demonstrating a proactive approach to customer problem resolution.
Encourage and empower team members to identify and resolve customer issues proactively.
Follow up with customers to ensure problem resolution.
Communicate outstanding problem resolution issues with the Experience Manager.
Determine requirements to foster loyal MCX customers.
Understand and articulate MCX value stories, programs, and promotions.
Recognize and uphold the core values and mission of the Marine Corps Exchange.
Champion, communicate, and represent MCX brand standards.
Communicate effectively with other teams to address brand standard deficiencies, providing education and coaching.
Identify and reduce risks of loss and/or theft.
Actively engage in organizational training opportunities to develop skills in time management, emotional intelligence, interpersonal skills, career planning, public speaking, and small group leadership.