Assistant Store Manager
About The Position
The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps maintain high cleanliness standards and operational excellence while building customer relationships through in-person and phone interactions, following a structured sales process, and managing customer accounts. The position works between multiple stores in the district and requires bilingual Spanish skills. The role includes indoor and outdoor responsibilities, from desk work to physical tasks, with exposure to seasonal weather conditions. Applications are accepted until the position is filled.
Requirements
- Bilingual Spanish required.
- At least 1 year of customer-facing work experience.
- Current valid driver’s license and access to a reliable personal vehicle, except in New York City and Brooklyn.
- High school diploma or GED required.
- Regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.
Nice To Haves
- Sales experience preferred.
- College education is a plus.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance in the office, storage building, and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees to protect the company culture.
- Perform additional duties as assigned.
Benefits
- Daytime hours, with the potential for Sundays off depending on location.
- Growth opportunities throughout the United States.
- Competitive starting pay of $19.00–$20.00 per hour.
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match with Traditional and/or Roth choices.
- Medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
- EXTRA Healthy Wellness Program with rewards toward the medical premium.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
