Filson Retail Assistant Store Manager - Seattle

Filson•Seattle, WA

About The Position

Filson is seeking an Assistant Store Manager to help lead and develop the store team while delivering an exceptional customer experience. Working alongside the Store Manager and home office partners, the Assistant Store Manager helps maintain standards for day-to-day store operations and develop the team's skills and culture. The role emphasizes product knowledge, customer service, coaching, merchandising, and consistent execution of Filson's brand and operating standards. The position is hourly, with compensation starting at $29.25 per hour and a stated range of $29.25–$33.75 per hour; compensation may be negotiated based on experience and qualifications. The role is eligible for a potential monthly bonus based on store financial performance. Benefits and paid time off vary by employment status, as noted in the posting.

Requirements

At least two years of experience in a leadership role.
Exceptional selling skills, customer service, and clientele experience.
Strong coaching and delegation skills.
Experience using data to make informed decisions.
Experience developing and growing people.
Friendly, outgoing demeanor and a service mentality.
Strong written and verbal communication skills.
PC-based computer skills, including Microsoft Word and Excel.
Ability to work weekends, holidays, and evenings.
High school diploma or equivalent.
Must be at least 18 years old.
Able to lift and carry 30 pounds, reach overhead, pull clothing and luggage from shelves, bend, kneel, or stoop, and stand for long periods of time.

Responsibilities

Identify customer needs and act as an outfitter by preparing guests for their next adventure through exceptional product knowledge.
Support the Store Manager in recruiting, selecting, orienting, and training store staff.
Develop the team's selling and merchandising skills through demonstration, leading by example, setting clear goals, and accountability.
Observe team members and provide feedback in a culture of 360-degree communication.
Manage a training plan and provide in-the-moment coaching to drive key performance indicators.
Connect employee behaviors to selling metrics and provide training accordingly.
Support marketing events and storytelling through in-store promotion, clientele emails, and community outreach.
Prepare reports by collecting, analyzing, and summarizing information.
Maintain merchandise and service availability by managing inventories.
Ensure Filson Standards and Operating Standards are met or exceeded to support brand consistency.
Maintain a safe and clean store environment for employees and customers.
Support store operations by enforcing company programs, initiatives, policies, and procedures.
Support the Store Manager in coaching and developing team members and resolving team conflicts.
Consistently comply with Time & Attendance policies, Standards of Conduct and Ethics, and other company policies and procedures.
Perform other duties as assigned.

Benefits

Potential monthly bonus based on store financial performance.
Employee hiring referral bonus.
Paid corporate holidays for full-time status team members.
Accrued paid vacation days for full-time status team members.
Paid float days for full-time status team members.
Medical, dental, and vision coverage for full-time and part-time regular-status team members.
401(k) with company match.
Employee assistance program (EAP).
Pet insurance.
Merchandise discounts.
Complimentary employee bag after 90 days of employment.