Assistant Store Manager

Carters Inc.•Allen, TX

About The Position

As an Assistant Store Manager at Carter’s, you will be a welcoming first point of contact for families and help customers find products for their children’s milestones. You will foster an inclusive environment, share product knowledge, deliver a strong customer experience, and support the Store Manager in running the store and developing the team. The role includes supporting workforce management and sales-floor customer focus; coaching employees on service standards and omnichannel experiences; analyzing business results and communicating key performance indicators; and contributing to recruiting, hiring, training, and employee development. You will also help plan merchandising and promotions, execute markdowns and product placement, track tasks and financial results using company tools, build customer loyalty through company programs, and reduce loss through customer service and operational controls. Carter’s describes itself as a close-knit company that invests in employee training and development. The posting highlights benefits including health and mental health benefits, a 30% discount on company brands, referral bonuses, tuition-free education opportunities, paid time off and holidays, parental leave, adoption assistance, and charitable matching gifts. The schedule may include days, nights, weekends, and holidays, with at least two closing shifts per week.

Requirements

Minimum of 1 year of retail or related management experience.
High school diploma or GED.
Effective and professional verbal and written communication skills.
Demonstrated leadership, supervisory, and customer engagement skills.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Nice To Haves

Positive and solutions-oriented mindset.

Responsibilities

Execute workforce management to support a genuine customer focus on the sales floor.
Greet customers and assist them with product styles, features, and benefits.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and omnichannel experiences, and coach others to succeed.
Analyze business performance and take action to improve results by communicating and driving KPIs with the team.
Build customer loyalty through company-sponsored programs, including credit.
Assist the Store Manager with recruiting, hiring, training, and developing the store team.
Recognize exceptional employee performance and redirect employees when needed.
Plan, track, analyze, and report task completion and financial results using company tools.
Partner with the Store Manager to plan and execute merchandising standards, promotions, markdowns, and product placement.
Reduce loss through consistent customer service, education, and operational controls.