Assistant Store Manager

Extra Space Storage • San Antonio, TX

11d

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure that facilities meet cleanliness standards and deliver operational excellence. Assistant Store Managers build customer relationships through in-person and phone interactions, use a structured sales process, and manage customer accounts. This position works between multiple stores in the district. The location is closed on Sundays; Spanish bilingual ability is preferred.

Requirements

• At least 1 year of customer-facing work experience.
• A current, valid driver’s license and access to a reliable personal vehicle, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor duties, including standing, walking, climbing stairs, bending, sitting, and lifting.
• Ability to regularly lift or move items up to 35 lbs. and occasionally up to 50 lbs.

Nice To Haves

• Sales experience.
• College education.
• Bilingual Spanish ability.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance across the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns about billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
• Competitive starting pay.
• Daytime hours and potential Sundays off, dependent on location.
• Company culture with growth opportunities throughout the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED