Assistant Store Manager

Natural Grocers•Reno, NV

24d

About The Position

The Assistant Store Manager is the second person in charge and is responsible for the successful operation and profitability of the store. The role includes training, directing, and monitoring department staff, maintaining high standards of customer service, and helping ensure the store is inviting, well-stocked, and operating safely and efficiently. The Assistant Store Manager works with the Store Manager and department managers on staffing, sales, merchandising, schedules, performance management, and store operations. The position requires a flexible schedule based on store needs, including evenings and weekends, and is scheduled for 45 hours per week. The role is hands-on, and employees are expected to take on tasks needed to support the store and company.

Requirements

High school diploma or GED.
1–2 years of management experience in grocery and/or related retail; natural foods industry experience is a plus.
Ability to manage changing priorities.
Ability to pass applicable food safety training courses and/or testing and obtain certifications required by state or county law.
Ability to obtain forklift certification.
Maintain current food safety certifications through continuing education and registration with the appropriate agency, if applicable.
Sense of urgency and strong organizational skills.
Excellent customer service skills.
Ability to take direction and follow through.
Cashier training.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to meet the stated physical demands, including lifting, carrying, pushing, pulling, walking, standing, reaching, bending, and other listed movements.

Nice To Haves

Experience in the natural foods industry.

Responsibilities

Greet and serve customers according to company standards for World Class customer service; handle complaints and special orders according to company policy.
Provide professional leadership to staff, train them in customer service, and hold them accountable for performance.
Maintain an inviting, shoppable store with products in stock and ensure the phone is answered according to company standards.
Spend at least 75% of work time on the sales floor assisting customers, directing staff, and attending to all departments.
Ensure staff comply with applicable food safety certifications and registration requirements.
Help the store meet or exceed expectations for sales, Sales per Labor Hour Ratio, average ticket, customer count, Produce cost of goods sold, and EBITDA.
Order products from the correct vendors to obtain appropriate discounts and maintain margins; monitor in-stock conditions and product mix.
Analyze departments to retain top sellers, discontinue extremely slow-moving products, and introduce new products in accordance with company policy.
Ensure perishables are rotated and stocked and markdowns are managed according to company standards.
Assist the Store Manager with hiring, training, and managing store personnel; assign tasks and ensure they are completed.
Ensure master and daily schedules are accurate, complete, timely, and responsive to store needs; assign daily tasks using company task sheets.
Partner with department managers to share staff, cross-train employees, and ensure staff can assist customers throughout the store.
Build staff product and nutritional knowledge, including training employees to use store resources to answer customer questions and follow company standards for nutritional-support statements.
Assist the Store Manager with staff performance evaluations, wage increases when appropriate, interviewing, hiring, and addressing performance or disciplinary issues with Human Resources.
Maintain clear communication with staff, help conduct monthly staff meetings, and post company information and announcements.
Ensure safety guidelines are followed and Ulti-time edits are completed in a timely manner.
Assist the Store Manager in training, coaching, and developing personnel.
Complete operational responsibilities, including daily schedules, checklists, opening and closing duties, and store paperwork and reports, including the Monthly Manager's Report.
Accurately complete the DSR and Manager's Cash.
Respond to department manager calls while on duty and assist with lunch and break coverage.
Occasionally manage disruptions such as loitering, solicitation, emergency weather situations, and bathroom misuse.
Work a schedule based on store needs, including evenings and weekends, for 45 hours per week.
Support and follow decisions and directions from the home office, read and follow its communications, and remain flexible as work demands change.
Set a professional example through leadership, work performance, and demeanor, and assist with any tasks assigned by a manager.

Benefits

Birthday Bonus Pay
Vitamin Bucks, with up to $2,080 earned as annual store credit
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time crew members working 30 or more hours per week: medical, dental, and vision insurance
For full-time crew members working 30 or more hours per week: paid parental leave
For full-time crew members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance
For full-time crew members working 30 or more hours per week: company-paid short-term disability insurance
For full-time crew members working 30 or more hours per week: company-paid life insurance
For full-time crew members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time crew members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match
For full-time crew members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA)
For full-time crew members working 30 or more hours per week: health savings account (HSA) with company match