Assistant Store Manager @ Maje, Santa Clara, CA

Us, Canada•Santa Clara, CA

1d•Onsite

About The Position

SMCP is a fashion house that embodies Parisian elegance through its brands Sandro and Maje. They offer accessible luxury, blending high-fashion designs with sustainability. Operating in over 47 countries, SMCP is financially stable and experiencing growth, guided by an experienced senior leadership team. Their culture emphasizes engagement, inclusivity, and corporate social responsibility, with ambitious sustainability goals for 2030. The collections merge casual elegance with evening sophistication for style-conscious individuals. SMCP aims to "Style Happiness at Work—Lead with Passion and Purpose!" As an Assistant Store Manager, you will be a key leader in delivering an elevated client experience, inspiring and coaching your team to achieve excellence. You will lead by example, creating a dynamic and welcoming shopping environment. Your role will involve driving personal sales, developing team skills in wardrobing and clienteling, and fostering a culture of passion, service, and success. You will support the Store Manager in all aspects of store operations, ensuring efficiency and a seamless, exceptional store experience.

Requirements

2+ years of prior supervisory experience in a client-focused retail environment.
Passionate about fashion, styling, and delivering exceptional service.
Strong communicator with a natural ability to coach and develop talent.
Problem-solver with a track record of setting and achieving goals.
Team-oriented leader who fosters a positive and motivating workplace.
Resourceful in building client relationships and attracting new talent.
Flexible availability, including evenings, weekends, and holidays, is required.
Aligned with SMCP’s core values and dedicated to growing within the brand.

Responsibilities

Exemplify exceptional client service by acting as the boutique's primary "host."
Ensure each client receives a personalized and memorable shopping experience.
Use selling tools effectively to enhance client engagement and satisfaction.
Drive individual sales performance, contributing at least 20% to the store’s monthly sales plan.
Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).
Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.
Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
Foster a culture of trust, collaboration, and continuous improvement within the team.
Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.
Support visual merchandising initiatives, ensuring compliance with brand guidelines.
Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.