Assistant Store Manager

Wash and Roll • Kingsport, TN

38d • Onsite

About The Position

Wash N' Roll is seeking an Assistant Store Manager to support the Store Manager in the overall operation of the site. This role involves ensuring vehicles are properly prepped, maintaining the cleanliness of the tunnel and premises, operating the store in the manager's absence, and providing training and oversight to team members. The Assistant Store Manager will serve as a role model, ensure policies are followed, and perform team member duties as needed to maintain quality and timely customer service. Responsibilities include guiding cars, performing vehicle inspections, basic and advanced maintenance, managing trash and laundry, handling cash deposits, and chemical handling after training. The ideal candidate will be punctual, in uniform, and able to work in various weather conditions.

Requirements

• Must be able to operate the store in the absence of the store manager.
• Ensure employees are working safely.
• Works safely and reports safety or maintenance issues to management
• Must be willing to work in hot/cold weather conditions when necessary
• Be on time and in uniform for every scheduled shift
• Chemical handling (once trained)

Nice To Haves

• Competent with DRB (setting up fastpass plans, discontinuing plans, changing out receipt paper, pulling reports)

Responsibilities

• Ensure vehicles are properly prepped
• Keep tunnel clean by spraying any dirt or debris out
• Competent with DRB (setting up fastpass plans, discontinuing plans, changing out receipt paper, pulling reports)
• Remove all trash from the trash cans
• Replace trash can liners
• Un stop all vacuum hoses
• Clean out each vacuum canister by removing the bottom bin and shaking the vacuum bags
• Must be able to operate the store in the absence of the store manager.
• Ensure employees are working safely.
• Under direction of the Store Manager, provide training and oversight to team members
• Provides general operational guidance; serves as role model to other team members
• Assists Store Manager with overall operation of the site; may execute open and close duties and procedures.
• Ensures policies, practices and procedures are understood and followed
• Works safely and reports safety or maintenance issues to management
• Maintain cleanliness of work environment and inventory
• Provide excellent customer service
• Communicates information that requires some explanation or interpretation
• Performs team member duties as needed to ensure quality and timely customer service
• Guides cars onto the track with a focused, pleasant, and competent demeanor
• Performs visual inspections of the condition of each vehicle prior to entering the tunnel
• Load and prep vehicles as they enter the wash bay as needed
• Spray bug prep on the front and back of every vehicle
• Use the bucket brush to scrub the front and back of every vehicle
• Ensure the wash controller queue is accurate
• Communicate with the guest to ensure the driver is not in park or on the brake
• Send the rollers behind the rear wheel to ensure the vehicle passes through the wash
• Ensure the wash equipment is operating correctly as the vehicle goes through the wash tunnel
• Perform basic routine maintenance as required or directed
• Perform advanced maintenance as required or directed
• Empty the garbage bins around the lot
• Collect dirty towels, wash them, fold them, and return clean towels to the lot for customer use
• Refill and replace window cleaner bottles as needed
• Sweep the lot property as needed to ensure the lot is well maintained and clean.
• Cash deposits twice weekly
• Replace and replenish cash in cassette boxes as necessary
• Chemical handling (once trained)
• Ensure employees are in the correct uniform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed