Assistant Store Manager

Bluebird Self Storage•Greenland, NH

5d•Onsite

About The Position

Bluebird Self Storage is hiring a full-time Assistant Store Manager for its Greenland facility in Southern New Hampshire. The role supports daily facility operations, exceptional customer service, and efficient management of storage units. The Assistant Store Manager assists the Store Manager and serves as a manager in training, helping customers with inquiries and rentals while ensuring a smooth customer experience. The position also handles communications by phone, online, and in person; processes rentals; and maintains accurate records. The schedule is 38–40 hours per week: Tuesday through Friday, 1:00 p.m.–8:00 p.m., and Saturday, 9:00 a.m.–6:00 p.m. The role works in an office environment, with occasional indoor and outdoor facility walkthroughs, and receives guidance from the Manager. Bluebird describes its workplace as team-based, values inclusion and transparency, and encourages work-life balance and opportunities for internal growth.

Requirements

High school diploma or equivalent.
At least 9 months of experience as a CSA with Bluebird, or 2 years of retail or sales experience.
Must be able to work Saturdays from 9:00 a.m. to 6:00 p.m.
Proficient computer skills, including Microsoft Word, Excel, and Outlook, and ability to learn various software programs.
Ability to take direction, work independently with little to no supervision, and lead others.
Excellent interpersonal skills and ability to communicate effectively with teammates, leadership, and customers.
Strong selling skills and ability to recommend services that meet customer needs and drive sales.
Ability to perform essential job functions safely and successfully in accordance with the ADA and applicable federal, state, and local standards, including productivity standards.
Ability to maintain reasonably regular and punctual attendance consistent with the ADA and applicable federal, state, and local standards.
Compliance with all personnel policies.
Ability to perform several tasks as facility demands dictate, relate information to diverse groups, make independent decisions, and lead others.
Ability to read and understand instructions and learn established organizational systems.
Ability to sit, bend, twist, lift up to 25 pounds, and move throughout the facility.

Nice To Haves

Experience in the self-storage industry.

Responsibilities

Open and/or close the facility according to shift assignment.
Provide customer service by phone, online, and in person; assess storage needs, give tours, and rent storage units.
Use selling techniques to identify customer needs, recommend appropriate storage units, and drive sales and upselling when appropriate.
Collaborate with team members to meet store goals and provide a consistent customer experience.
Process tenant discounts, credits, refunds, and billing with manager approval, and transfer funds as appropriate.
Support CSA recruitment and train new hires.
Assist with tenant escalations, grassroots marketing events, website auction postings, and coverage of open shifts.
Process billing on the prescribed schedule when the Store Manager is absent and follow up on delinquent accounts as needed.
Sell related storage merchandise when applicable and communicate facility amenities and current specials.
Monitor surveillance cameras and conduct internal and external facility walkthrough audits during each shift.
Maintain and clean the facility as needed during each shift.
Perform operational procedures using various software programs.
Report facility maintenance problems and note inventory needs.
Participate in all training initiatives.
Perform other duties as assigned.