Assistant Store Manager

BIG TEX TRAILER MANUFACTURING LLC•American Fork, UT

About The Position

Assist the Store Manager with day-to-day operations and achievement of key metrics, including safety, sales, parts and service growth, customer experience, and overall profitability. Lead the sales team in growing trailer and truck bed sales. The role emphasizes revenue growth, customer service, expense control, safety and security, and inventory management. The Assistant Store Manager supervises the sales team in meeting personal and team revenue, unit, and margin goals, and assists the Store Manager in driving trailer, service, parts, and ancillary revenue. The position leads customer-service efforts and helps maintain a safe and secure store environment. It also monitors trailer and truck bed inventory levels and communicates inventory flow to staff. The work is performed regularly indoors and outdoors, with possible exposure to dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, chemicals, and traffic hazards. The position works Monday through Saturday, except company holidays, for 40 or more hours per week. Regular local vehicle travel is required; limited overnight travel by vehicle or airplane and occasional overnight stays may also be required.

Requirements

High school diploma or equivalent (GED).
Prior sales experience.
Valid driver's license.
Supervisory experience.
Ability to communicate in English by telephone and in person, and to read, write, and understand English.
Ability to read written instructions, parts lists, technical manuals, and diagrams.
Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 80 pounds.
Ability to operate computers, cash registers, telephones, printer/copier/scanner/fax equipment, automobiles, tractors, forklifts, and other power equipment.
Ability to perform the described physical tasks, including sitting, standing, walking, occasional climbing or balancing, and stooping, kneeling, crouching, crawling, and moving over uneven surfaces.

Nice To Haves

Associate's degree.
3–5 years of supervisory experience in a retail or sales environment.
3–5 years of sales experience.

Responsibilities

Assist the Store Manager with day-to-day store operations and achievement of safety, sales, parts and service growth, customer experience, and profitability metrics.
Lead the sales team in growing trailer and truck bed sales.
Supervise the sales team in meeting and exceeding personal and team revenue, unit, and margin goals.
Assist the Store Manager in driving total revenue, trailer sales, service revenue, parts revenue, and ancillary revenue.
Lead the team in providing customer service, maintaining accountability for customer-service results, and owning customer review results.
Demonstrate customer focus, recommend problem resolutions, and build customer brand loyalty through exemplary service.
Reinforce company directives, policies, and procedures for inventory control, supply purchasing, labor, and other controllable expenses.
Lead by example and ensure a safe and secure environment for employees, customers, and visitors.
Monitor safety equipment maintenance and ensure equipment is used as designed.
Participate in employee safety training and enforce compliance with safety policies and practices.
Analyze trailer and truck bed inventory to maintain appropriate stock levels and communicate inventory flow to staff.
Travel locally by vehicle and make limited overnight trips as required.