Assistant Store Manager - 0553
About The Position
The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high standards of cleanliness and operational excellence, builds customer relationships through in-person and phone interactions, follows a structured sales process, and manages customer accounts. This position works across multiple stores in the district. The listed location closes at 6 p.m. and is closed on Sundays. The role involves customer service and sales, site upkeep and safety inspections, resolving account concerns, and handling payments and deposits. It includes both indoor and outdoor responsibilities, with physical tasks and exposure to seasonal weather conditions.
Requirements
- At least 1 year of customer-facing work experience.
- Current valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
Nice To Haves
- Sales experience preferred.
- College education is a plus.
Responsibilities
- Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales through unit rentals, unit insurance, and moving supplies.
- Maintain cleanliness at the site, including the office, storage buildings, and surrounding areas, through tasks such as sweeping, mopping, and grounds maintenance.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees to support the company culture.
- Perform additional duties as assigned.
Benefits
- Daytime hours, with the potential for Sundays off depending on location.
- Growth opportunities throughout the U.S.
- Competitive starting pay.
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match with Traditional and/or Roth choices.
- Medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
- EXTRA Healthy Wellness Program with rewards toward medical premiums.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
