Assistant Store Manager

Tailored Brands•Overland Park, KS

25d

About The Position

The Assistant Store Manager partners with the Store Manager to help lead store team members and meet sales, service, and operational expectations. The role includes actively coaching and developing the team, fostering an engaged and inclusive selling environment, supporting recruiting and training, and maintaining operational excellence while serving as the manager on duty. The Assistant Store Manager helps execute store business plans, use store reports and customer feedback to identify opportunities, and follow through on plans that improve sales and performance. The role also supports accurate scheduling and staffing, operational training, company programs and directives, and visual and marketing standards. The position may involve voluntarily working across multiple store or site locations and brands.

Requirements

Minimum of 2 years of retail or sales experience.
Good judgment, creativity, and awareness of business needs.
Self-motivated, results-oriented, and strategic.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Partner with the Store Manager to lead store staff toward sales, service, and operational expectations.
Help establish performance expectations and ensure the team is trained in sales, customer service, and operations.
Model company values, coach team members, communicate priorities, and motivate the store team.
Assist with recruiting store staff and contribute to an inclusive store environment.
Support achievement of store business plans and develop and follow up on plans to maximize sales and performance.
Use store reports and other fact-based information to identify opportunities and recommend decisions.
Participate in business outreach and communicate leads to the Store Manager, Multi-Unit Manager, and Business Outreach team.
Identify performance opportunities and help develop plans to address issues.
Support accurate scheduling and staffing to execute initiatives and operational tasks while maintaining appropriate sales coverage.
Train store staff on internal operational functions and support implementation of programs that improve sales, service, operations, and branding.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support a learning and development culture, use training tools, and help conduct regular store meetings.
Train the team on customer service expectations and help exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Work with the Store Manager to maintain visual brand standards and execute marketing initiatives.