Assistant Store Manager - Greenwood, Bowling Green, KY

DTLR, Inc.•Bowling Green, KY

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to support sales and profitability through merchandising, expense and inventory management, team training and development, human resources activities, and outstanding customer service. The role is responsible for the quality and performance of store staff and helps ensure company policies, procedures, operational requirements, safety, and business standards are followed. The position requires a flexible schedule that may include days, nights, weekends, and holidays, a workweek not exceeding 40 hours, and willingness to work in multiple stores in the assigned district.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English for effective communication with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Proficient analytical skills, including gathering and summarizing data for reports, solving administrative problems, and prioritizing work.
Results-driven approach and critical and creative thinking skills.
Project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, prioritize, and respond proactively to changing demands from multiple sources.
Ability to execute directives with precision and consistency.
Working knowledge of Microsoft Office products.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation and willingness to travel by car, plane, or train.
Willingness to work a flexible schedule that may include days, nights, weekends, and holidays.

Responsibilities

Support the Store Manager in daily store operations and in achieving sales, profitability, and budget goals.
Oversee the quality and performance of retail store staff and ensure compliance with company policies and procedures.
Model effective leadership to encourage commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist with annual performance evaluations and provide feedback to the Store Manager.
Assist with expense management and develop strategies to help the store perform within budget.
Monitor and identify potential loss or inventory inconsistencies to help achieve shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment where customers receive outstanding service.
Assist with accurate, regular merchandise inventory counts.
Perform other duties as assigned.
Work in multiple stores in the assigned district as needed.