Assistant Store Manager - Federal Way

Teso Life • Federal Way, WA

2h • Onsite

About The Position

The Assistant Store Manager supports the management of in-store execution, shift leadership, merchandise management, and employee coaching. Under the direction of the Store Manager, this role carries out daily store tasks and helps maintain floor order, merchandising and replenishment, product expiration management, customer service, employee coaching, safe store closing, and follow-up on store inspection corrective actions.

Requirements

• Associate degree or above.
• At least 3 years of store management experience in retail, supermarkets, beauty, lifestyle retail, or service industries.
• Familiarity with store sales, merchandising and replenishment, inventory expiration management, shrink control, cashier procedures, customer service, scheduling, and basic data analysis.
• Strong floor-management, execution, employee-coaching, and problem-solving capabilities, with a strong sense of responsibility and customer service.

Nice To Haves

• A major in retail management, marketing, business administration, or a related field.

Responsibilities

• Carry out the Store Manager's daily priority tasks and coordinate staffing assignments, replenishment, merchandising, customer complaints, exception reporting, and closing inspections.
• Lead on-site operations when the Store Manager is absent and maintain normal store operations.
• Check task completion across all areas, ensure issues have clear follow-up, and report results.
• Support merchandising, replenishment, shelf organization, front-facing, FIFO rotation, price labels, POP materials, and promotional display maintenance.
• Arrange prompt correction of out-of-stocks, misplaced products, incorrect price labels, expired promotional labels, and similar issues.
• Assist category Team Leads with receiving and shelving merchandise, replenishment, stockroom organization, and product put-away.
• Assist with expiration-date checks, near-expiration records, expiration-risk reviews, damage records, shrink reporting, and exception reporting.
• Ensure expired products are not offered for sale and process or report exception products according to procedure.
• Assist with management of testers, samples, supplies, display props, and promotional gifts.
• Model proactive customer greetings, professional recommendations, service language, and customer farewells.
• Assist with customer complaints, returns and exchanges, and in-store service exceptions; promptly escalate issues that cannot be resolved on site or may become more serious.
• Assist the Store Manager with new-hire coaching, job training, product knowledge training, and work-process checks.
• Provide on-the-spot reminders and corrections for execution issues involving service, replenishment, merchandising, cashiering, cleanliness, and closing procedures.
• Promptly address and report employee discipline, attitude, or execution concerns to the Store Manager.
• Assist in overseeing cashier procedures, refunds, transaction voids, cash records, safe controls, and deposits.
• Perform closing inspections of refrigerator doors, air conditioning, power, computers, door locks, lighting, and equipment.
• Support corrective actions from store inspections and follow up on photos, records, or reinspection results.

Benefits

• 401(k), subject to eligibility requirements.
• 401(k) matching, subject to eligibility requirements.
• Paid sick leave.
• Employee discount.
• Health insurance.
• Paid time off.
• Quarterly performance-based bonus, subject to the eligibility requirements, performance criteria, and terms of the Company's bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree