Retail Assistant Store Manager, Sandro Houston Galleria

SMCP•Houston, TX

8d•Onsite

About The Position

SMCP is a fashion house that embodies Parisian elegance through its brands, Sandro and Maje. They offer accessible luxury, combining high-fashion designs with sustainability. Operating in over 47 countries, SMCP is financially stable and experiencing growth, guided by a strong senior leadership team. Their culture emphasizes engagement, inclusivity, and corporate social responsibility, with ambitious sustainability goals for 2030. The collections blend casual elegance with evening sophistication, appealing to individuals who value both style and sustainability. SMCP is a forward-thinking company focused on growth, stability, and internal mobility, fostering creativity, engagement, and career opportunities. The brands, Sandro and Maje, offer timeless Parisian style with a contemporary edge. Joining SMCP means becoming part of an evolving story where passion, creativity, and sustainability are paramount. The company's motto is 'We Style Happiness at Work—Lead with Passion and Purpose!'

Requirements

2+ years of prior supervisory experience in a client-focused retail environment.
Passionate about fashion, styling, and delivering exceptional service.
Strong communicator with a natural ability to coach and develop talent.
Problem-solver with a track record of setting and achieving goals.
Team-oriented leader who fosters a positive and motivating workplace.
Resourceful in building client relationships and attracting new talent.
Flexible availability, including evenings, weekends, and holidays, is required.
Aligned with SMCP’s core values and dedicated to growing within the brand.

Responsibilities

Deliver an elevated client experience and inspire/coach the team to achieve excellence.
Lead by example, creating a dynamic and welcoming shopping environment.
Drive personal sales and develop the team's skills in wardrobing and clienteling.
Support the Store Manager in all aspects of store operations, ensuring efficiency.
Coach associates, maintain visual standards, and resolve client concerns with a solution-driven mindset.
Exemplify exceptional client service by acting as the boutique's primary 'host'.
Ensure each client receives a personalized and memorable shopping experience.
Use selling tools effectively to enhance client engagement and satisfaction.
Drive individual sales performance, contributing at least 20% to the store’s monthly sales plan.
Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).
Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.
Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
Foster a culture of trust, collaboration, and continuous improvement within the team.
Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.
Support visual merchandising initiatives, ensuring compliance with brand guidelines.
Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.