Assistant Store Manager

Goodwill of Central & Northern Arizona•Scottsdale, AZ

23d•Onsite

About The Position

The Assistant Store Manager leads daily sales-floor operations at a Goodwill of Central and Northern Arizona (GCNA) retail store and assists with production-room leadership as appropriate. The role supports Goodwill’s mission of ending unemployment through effective people leadership, store operations, customer service, financial management, inventory control, donation processing, and team-member training and development. The position is a key holder, serves as closing shift manager, and provides backup to the Store Manager. It may require travel to other GCNA locations for store support and training, and transfers between stores may occur based on business needs. Starting pay is $47,000 annually. The position is eligible for a monthly performance bonus of up to $1,000 based on performance goals. A comprehensive Total Rewards package becomes available on the first day of the month following 60 days of employment.

Requirements

One year of work experience in Retail Management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly operating-income, revenue, and production goals.
Monitor daily product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to achieve sales-budget targets.
Manage payroll and operating costs within budget.
Ensure team members provide excellent customer service to donors and customers, and de-escalate customer situations to find appropriate solutions.
Ensure the store is clean, well-kept, and appropriately reflects the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador in the community.
Lead day-to-day sales-floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their duties.
Act as a store key holder and closing shift manager, and provide backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure team members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer to different stores as business needs require.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with applicable policies, procedures, and regulations.
Build a high-performing team and manage performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and team-member development.
Support company culture-change efforts and change-management processes.
Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.