Assistant Store Manager

P and S Java Enterprises•Clayton, NC

35d•Onsite

About The Position

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team. You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees. The Assistant Store Manager must be kind and possess a high degree of energy, drive, initiative, and be highly focused on people. The Assistant Store Manager is responsible for assisting with all staffing, sales, and operations in a Scooter’s Coffee drive thru kiosk. This role assists in hiring, training, mentoring, leading, and developing a friendly, customer-focused, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Assistant Store Manager must exemplify the Scooter’s Coffee core values of Integrity, Love, Humility, and Courage! Seeking an AM & PM Assistant Store Manager. Pay range is $14 - $17 per hour based on experience and qualifications.

Requirements

Possess a professional appearance
Ability to effectively train, teach, lead, mentor, and hold accountable others
Excellent communication and interpersonal skills
Passion for working with people
Energetic, fast-paced, flexible work style
Ability to work cooperatively in a team environment
Strong problem-solving, multi-tasking, and administrative capacity
Ability to anticipate and professionally respond to customer needs and complaints

Responsibilities

Ensure a consistent and AMAZING customer experience through superior staffing, high-quality training, execution of brand beverage recipes and techniques, and fostering a kind, team-oriented work environment
Set and maintain high standards for store appearance, cleanliness, organization, performance, food safety, and equipment maintenance
Interview, hire, on-board, train, and develop staff to exemplify all company standards in customer experience and operations
Provide accountability, ongoing performance feedback and development for staff members; identify individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
Maintain high level of accountability for all employees using progressive discipline process; partner with the franchisee, Field Brand Consultant and, when necessary, Human Resources to make termination decisions
Determine daily and weekly staffing requirements based on business and operational needs and create work schedules accordingly
Build, execute, and publish a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation
Establish and exemplify a "My store, My Team" culture
Establish and maintain a high emphasis on training, proficiency, efficiency, and product up-sale
Contribute to store profitability by seeking opportunities to increase sales and by managing expenses
Maintain company standards in personal and store sales/performance metrics
Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
Maintain daily, weekly, and quarterly financial reports
Maintain final accountability for store operations