Assistant Store Manager

Genuine Parts Company•Midland, MI

13d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of being the dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It oversees store operations—including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks—by coaching team members, monitoring progress, and assisting with or performing tasks as needed to maintain standards, coverage, and continuity. The position is designed as a developmental pathway to Store Manager. Overtime may be scheduled based on business needs, and keyholder duties may include opening and closing the store. Performance is assessed through customer satisfaction and issue resolution, sales and store operations, product knowledge and technical advisory capability, people metrics such as turnover and schedule compliance, and store metrics such as sales, P&L, and operating expenses. The work takes place in a retail and warehouse environment with frequent customer interaction. It involves extended periods of standing and walking, lifting and moving parts and equipment, frequent bending, stooping and reaching, and use of ladders or stools and material-handling equipment. The role requires visual accuracy, multitasking, and attention to detail in a fast-paced environment.

Requirements

High school diploma or equivalent.
Automotive aftermarket service industry or automotive hobby/DIY experience, or willingness to learn about automotive products and services.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach to both external and internal customers.

Nice To Haves

Technical or trade school coursework or degree completion.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in parts stores, auctions, retail stores, auto body/collision, or management in fast food, restaurants, or convenience stores.
ASE Certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Support customer-facing sales and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and develop solutions.
Provide leadership oversight, training, and performance management so team members can flexibly execute counter sales, order pulling, receiving, stocking, delivery coordination, and other tasks as business needs require.
Set expectations, coach team members, monitor outcomes, and step in to assist when necessary to maintain standards and store continuity.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
May influence or be responsible for store direct reports and the financial impact of labor planning.