Assistant Store Manager

Genuine Parts Company • Des Moines, IA

5d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of being the dominant parts supplier in the market. The position provides primary support to the Store Manager across store functions while retaining active, customer-facing sales responsibilities. It oversees store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks. The Assistant Store Manager coaches team members, monitors progress, and steps in to perform tasks as needed to maintain standards, ensure coverage, and support continuity. The role is intended as a developmental pathway to Store Manager. It may require overtime based on business needs and includes keyholder duties such as opening and closing the store.

Requirements

• High school diploma or equivalent.
• Leadership experience.
• Passion for customer care and building long-term relationships; customer-centric approach toward both external and internal customers.
• Ability to thrive in a fast-paced, complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift up to 60 pounds in some situations.
• Ability to learn automotive products and knowledge; experience in the automotive aftermarket service industry or hobby/DIY world, or willingness to learn all things automotive.
• Experience in a parts store, auction, retail store, auto body/collision, or management experience in fast food, restaurant, or convenience store settings.

Nice To Haves

• Technical or trade school courses or degree completion.
• Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• ASE Certifications.

Responsibilities

• Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning financial impact.
• Sell to customers and build relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
• Model expected behaviors, processes, and customer service standards.
• Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
• Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
• Monitor store metrics such as sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and develop solutions.
• Provide leadership oversight, training, and performance management so team members can flexibly execute store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach, monitor outcomes, and assist as needed.
• Support talent development by coaching and mentoring successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED