Assistant Store Manager

Community Choice Financial Family of Brands•Greenville, SC

21h•Onsite

About The Position

The Assistant Store Manager supports customers with financial services while gaining hands-on store management experience. The role develops leadership skills through account management, customer outreach, risk management, and support of store operations. Responsibilities include processing financial transactions, building customer relationships, managing accounts and recovery, supporting and coaching team members, maintaining store security and compliance, and contributing to business performance. This is an in-person, full-time position in Greenville, South Carolina, with a minimum schedule of 40 hours per week, including weekends. The stated hourly wage is $16.00.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency using phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Must pass a background check conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the role, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance and weekend work are required.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and nurture customer relationships.
Oversee account management and recovery processes, including collection calls, while focusing on customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring adherence to quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain office security protocols and conduct opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and local, state, and federal laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the appearance and cleanliness of the store and address basic facility needs, including scheduling maintenance.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the Company’s brands.
Key-holder program designed to build leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.