Assistant Store Manager

Tailored Brands•West Hartford, CT

13d•$21 - $28•Onsite

About The Position

The Assistant Store Manager partners with the Store Manager to support store team members in meeting sales performance expectations through active coaching, team development, and operational excellence while serving as manager on duty. The role assists with recruiting, hiring, and training team members to deliver an exceptional customer experience. The Assistant Store Manager helps achieve store sales, service, and operational goals; develops and follows through on sales plans; uses store reports and other facts to identify opportunities; and supports operational programs, scheduling, staffing, and training. The role also helps create an engaged, inclusive, and learning-focused workplace, and supports customer service standards, customer feedback resolution, visual presentation, and execution of marketing initiatives.

Requirements

At least 2 years of retail or sales experience.
Creative, with good judgment and awareness of business conditions.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.

Responsibilities

Partner with the Store Manager to lead store staff in meeting sales, service, and operational expectations.
Help set performance expectations and ensure team members are trained in sales, customer service, and operations.
Model company values, coach team members, communicate priorities, and share sales-driving information.
Assist with recruiting store staff and help foster an inclusive store environment.
Support achievement of store business plans and sales, customer service, and operational goals.
Help develop sales game plans, follow up on execution, and use store reports and data to recommend decisions.
Participate in business outreach and communicate leads to the Store Manager, Multi-Unit Manager, and Business Outreach team.
Identify performance opportunities and help develop plans to address issues.
Help ensure accurate store schedules, appropriate staffing, and sales coverage for initiatives and operational tasks.
Train store staff on internal operational functions and keep informed about company communications, directives, initiatives, policies, and procedures.
Support implementation of store programs that improve sales, service, operations, and branding.
Contribute to an engaged, inclusive workplace where team members' opinions and contributions are recognized and valued.
Support learning and development by ensuring training tools are used, and provide motivational leadership as a role model.
Help maintain a pipeline of external talent through recruitment and partner with the Store Manager to conduct regular store meetings.
Train the store team on customer service expectations and help exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Work with the Manager to maintain visual presentation to brand standards and execute marketing initiatives as directed.