Assistant Store Manager

Extra Space Storage • Newark, NJ

17d • $19 - $21

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure that facilities meet high cleanliness standards and deliver operational excellence. Assistant Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts. The position works between multiple stores in the district. Standard operating hours are 8 a.m. to 7 p.m.; the location is open Sundays from 10 a.m. to 4 p.m.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. The company seeks reliable employees with strong communication skills and a passion for helping people. Applications are accepted until the position is filled.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver's license and access to a reliable personal vehicle, except in New York City and Brooklyn.
• High school diploma or GED.

Nice To Haves

• Sales experience.
• College education.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing work such as sweeping, mopping, and grounds maintenance, including the office and the interior and exterior of the storage building and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to protect the company culture.
• Perform additional duties as assigned.

Benefits

• Work/life balance with daytime hours and the potential for Sundays off, depending on location.
• Company culture with growth opportunities throughout the United States.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED