Assistant Store Manager

Genuine Parts Company•Baltimore, MD

12d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager across all store functions while maintaining active customer-facing sales responsibilities. The role uses automotive, customer service, operational, and leadership expertise to help operate the NAPA retail store and strengthen its position as the dominant parts supplier in the market. It includes oversight of store operations, coaching and monitoring team members, and stepping in to perform tasks as needed to maintain standards, coverage, and continuity. The role is designed as a developmental pathway to Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store.

Requirements

High school diploma or equivalent.
Automotive after-market service industry or automotive hobby/DIY experience, or willingness to learn about automotive products and the industry.
Leadership experience.
Customer-care orientation and ability to build long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach with both external and internal customers.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for automotive, heavy equipment, farming, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management in fast food, restaurant, or convenience store settings.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may have direct influence over direct reports and labor-planning financial impact.
Sell and build customer relationships through in-store, phone, and external dealer or wholesale interactions as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor store metrics, identify trends, and solve problems related to sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention.
Provide leadership oversight, training, and performance management across store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist when needed.
Support talent development through coaching and mentoring team members for advancement.
Promote adherence to safety, asset protection, operational processes, and continuous improvement initiatives.