7 Leaves Cafe Assistant Store Manager - Santa Ana

7 Leaves Cafe • Santa Ana, CA

7d • Onsite

About The Position

7 Leaves Café is a gathering place built on connection, culture, and craft, growing from a small dream in 2011 to over 40 locations across the Southwest. Its mission is to enrich the human experience through thoughtfully crafted beverages and a warm, welcoming environment. The company is entering an exciting chapter, expanding into new regions, elevating guest experience, and serving an ever-growing community. As an Assistant Store Manager, you will shape the culture, nurture future leaders, and directly influence how guests experience connection, joy, and hospitality, while staying grounded in Core Values. This role supports the Store Manager in driving daily operations, developing team members, and delivering exceptional guest experiences. You will lead by example on the floor, help maintain product quality and service standards, and foster a positive, high-performing team culture. This position is ideal for someone who thrives in a fast-paced environment, is passionate about hospitality, and is eager to grow into higher levels of leadership while making a meaningful impact in their community.

Requirements

• Have at least 6 months –1 year of customer service experience, preferably in retail or food service.
• Must be able to work at assigned locations within the district or county, as needed.
• Demonstrate strong communication, problem-solving, interpersonal, and organizational skills.
• Possess developing leadership skills and the ability to support coaching and development of team members.
• Have a strong team well-being and customer-focused mindset, with an understanding of sales and operational goals.
• Be eager to learn, grow, and apply constructive feedback from leadership.
• Able to support store operations and assist in leading the team effectively in a fast-paced environment.
• Capable of managing multiple priorities simultaneously while maintaining established service levels.
• Able to provide constructive feedback to team members and escalate or assist with conflict resolution when needed.
• Show interest in developing leadership skills and growing into future leadership roles within the organization.
• Able to stand, walk, and perform physical tasks for prolonged periods.
• Must be able to regularly lift at least 45 lbs.

Nice To Haves

• Prior leadership or key-holder experience preferred.

Responsibilities

• Assist with hiring, onboarding, and training new team members.
• Help create and manage staff schedules to support operational needs and labor goals.
• Provide mentorship, guidance, and support to team members during shifts.
• Coach and motivate staff by offering ongoing feedback and development opportunities.
• Participate in performance evaluations and support team accountability and growth.
• Lead by example on the floor by delivering exceptional service and reinforcing a "customer comes first" mindset.
• Address customer concerns promptly and ensure high levels of satisfaction.
• Support the execution of customer service initiatives, promotions, and loyalty programs.
• Assist with daily store operations, ensuring compliance with company policies, procedures, and quality standards.
• Help maintain store cleanliness, organization, and a safe working environment.
• Support compliance with health, safety, and operational regulations.
• Assist in managing inventory levels, product quality, and stock replenishment.
• Help monitor daily sales performance and key business indicators.
• Assist with cash handling, financial reporting, and sales tracking.
• Identify opportunities to improve operational efficiency and support action plans to drive store performance.
• Support the training and development of team members to uphold 7 Leaves Café standards and procedures.
• Provide in-the-moment coaching and guidance to ensure consistency in service and product quality.
• Assist in implementing marketing initiatives and in-store promotions.
• Support local community engagement efforts and store events.
• Engage with customers both in-store and through brand-related activities.
• Assist the Store Manager in preparing sales, labor, and inventory reports.
• Help track team performance and operational metrics to provide insights for improvement.
• Step in to manage the store in the absence of the Store Manager, ensuring smooth operations and team alignment.
• Collaborate with Store Managers, District Managers, and leadership to support company initiatives and operational goals.
• Perform other duties as assigned.

Benefits

• Team Member Discounts - Enjoy your favorite handcrafted drinks on and off the clock
• Comprehensive Benefits - Medical, dental, and vision plans available for eligible team members
• Leadership Development - Hands-on training, mentorship, and professional growth pathways
• A Supportive, Creative Culture - Join a team that values authenticity, collaboration, and fun

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees