Assistant Store Manager
About The Position
The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps maintain facility cleanliness and operational excellence while building customer relationships, presenting a structured sales process, and managing customer accounts. The position works between multiple stores in the district. Standard operating hours are 8 a.m. to 7 p.m.; the location is closed on Sundays. The role includes customer service and sales, site maintenance and safety, resolving customer account concerns, and handling cash and payment-related duties. Work includes indoor and outdoor responsibilities, from sedentary desk work to physical tasks, with exposure to seasonal weather conditions.
Requirements
- At least 1 year of customer-facing work experience.
- A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
- Ability to perform indoor and outdoor duties, including standing, walking, climbing stairs, bending, sitting, and lifting.
- Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.
Nice To Haves
- Sales experience preferred.
- College education is a plus.
Responsibilities
- Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales through unit rentals, unit insurance, and moving supplies.
- Maintain cleanliness of the site, including the office, storage buildings, and surrounding areas, through ongoing upkeep such as sweeping, mopping, and grounds maintenance.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns about billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and make daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees.
- Perform additional duties as assigned.
Benefits
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match with Traditional and/or Roth choices.
- Medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
- EXTRA Healthy Wellness Program with rewards toward the medical premium.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.
- Growth opportunities throughout the U.S.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
