ASSISTANT STORE MANAGER

Goodwill Industries of Arkansas•Fayetteville, AR

13d•$21 - $0•Onsite

About The Position

The Assistant Store Manager assists the Store Manager with daily store operations and performance, helping the store meet or exceed budget while complying with company standards, policies, and procedures. In the Store Manager’s absence, this position is responsible for store operations, employees, banking, and customer and donor inquiries or complaints. The role may involve occasional travel within Arkansas and frequent physical exertion and exposure to unfit donated goods.

Requirements

High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area, such as data processing, clerical/administrative work, or equipment operation, and two years of related experience and/or training; or an equivalent combination of education and experience.
Ability to communicate information effectively and respond to questions in person-to-person and small-group situations with customers, clients, the general public, and organizational employees.
Valid driver’s license.
Intermediate 10-key skills.
Basic accounting software skills.

Responsibilities

Supervise staff and provide oral and written communications about work performance as needed.
Assist with interviewing applicants and conducting workplace orientations for new hires as needed.
Maintain personnel files securely.
Ensure appropriate customer service for donors and customers, and assist in developing additional donors for the store.
Motivate employees to meet production guidelines.
Monitor and control the receiving, pricing, display, and sale of merchandise within price ranges established by Goodwill management.
Stock and maintain the interior and exterior of the store in an attractive manner.
Balance cash register receipts, prepare daily bank deposits, and maintain daily store transaction records; make bank deposits as needed. Deposits must be made alone in a personal or company vehicle.
Operate the cash register, accept payments, and authorize voids, returns, exchanges, and merchandise credits.
Ensure proper rotation of store merchandise.
Manage loss control by monitoring customers and employees, reporting suspicious activity to the Loss Prevention Director, and ensuring items are not given away without authorization.
In the Store Manager’s absence, initiate and complete personnel and payroll records in a timely manner and complete other day-to-day operational paperwork.
Maintain a clean and safe environment in the store, processing area, and/or donation center, either by practicing good housekeeping or delegating tasks to store employees.
Ensure sales reports are submitted daily as directed by the manager.
In the Store Manager’s absence, keep daily employee attendance records and forward requests for absences and vacations to the VP of Donated Goods.
Ensure the store is open and operating during designated hours.
Observe safety procedures and personnel policies and ensure compliance by employees, community service workers, volunteers, and trainees.
Serve as a positive role model for employees, trainees, and customers in professional development.
Perform other related duties as required or assigned.