Assistant Store Manager - 1209

CNG Holdings•Chippewa Falls, WI

10d

About The Position

The Assistant Store Manager is a frontline brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within the CNG Holdings, Inc. family. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about financial products and services, handles transactions and cash, responds to inquiries and complaints, and follows applicable regulations and company procedures. The position may require travel to stores in the assigned district and neighboring districts, and occasional overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in accordance with company policy; public transportation or transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly with the customer.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, operating procedures, and district or regional volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and help defuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash between a secure safe and cash drawer; and perform other cash-handling duties.
Make bank deposits or bank pickups when assigned.
Balance individual batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Perform other duties as assigned.
Travel to all stores within the assigned district using a personal vehicle and potentially travel to neighboring districts or overnight.
Work assigned shifts as scheduled.