Assistant Store Manager

Genuine Parts Company•Eagan, MN

13d•Onsite

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and lead it toward becoming the dominant parts supplier in its market. The position provides primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It oversees completion of counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and assisting with tasks as needed to maintain standards, coverage, and continuity. The role is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for delivering customer care and building long-term relationships.
Ability to thrive in a very fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Entirely customer-centric approach, serving both external and internal customers.
Ability to stand and walk for extended periods, bend, stoop, reach, and use ladders or stools.
Visual accuracy in identifying part numbers and sequences.
Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

Technical or trade school courses or degree completion.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about automotive products.
Background or passion related to the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management of a fast-food, restaurant, or convenience store.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for store direct reports and labor-planning financial impact.
Actively sell and build customer relationships through retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor core store metrics—including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention—and identify trends and solutions.
Lead, train, and manage team performance across store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach, monitor outcomes, and assist as needed.
Support talent development by coaching team members and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.