Assistant Store Manager

Extra Space Storage • Lexington, KY

6d • $16 - $17

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high standards of cleanliness and operational excellence, builds customer relationships through in-person and phone interactions, presents a structured sales process, and manages customer accounts. The position may require working at multiple stores in the district.

The work includes indoor and outdoor responsibilities, from sedentary desk work to physical tasks with varying demands and exposure to seasonal weather conditions. The office closes at 6 p.m.; standard operating hours are 8 a.m. to 7 p.m. This location is closed on Sundays.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.

Nice To Haves

• Sales experience.
• College education.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through continuous site maintenance, including sweeping, mopping, and grounds maintenance in the office, storage building, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Perform additional duties as assigned.

Benefits

• Daytime hours with the potential for Sundays off, depending on location.
• Growth opportunities throughout the United States.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED