Assistant Store Manager

Community Choice Financial Family of Brands•Memphis, TN

7d•Onsite

About The Position

The Assistant Store Manager at Speedy Cash in Memphis, Tennessee supports customers with financial needs while gaining hands-on experience running a store. The role develops leadership skills through account management, customer outreach, and risk management. It is a performance-driven, people-first position with opportunities for career advancement. The position maintains a full-time schedule of at least 40 hours per week with regular, in-person attendance, including weekends. Store hours and minimum hours may change at the Company's discretion. The hourly wage is $16.00. The Company provides paid on-the-job training, development resources, career advancement opportunities, and a range of benefits. In-store positions are in person only.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.

Responsibilities

Offer financial services that fit customers’ needs and support customer success.
Assess transaction risk and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while providing customer service to prevent losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring adherence to quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security protocols and complete opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations; help conduct store audits, create reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the store inside and out, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, handle multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the Company's brands.
Key holder program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace with access to nationwide and local retailer discounts.
Paid time off starting at 12 days in the first year, with accrual increasing over time.
Business-casual dress code that includes jeans and sneakers.