Assistant Store Manager - Hamptons

Dôen•Sag Harbor, NY

37d•Onsite

About The Position

The Assistant Store Manager will support the Store Manager in leading the sales team, fostering development, implementing training, and assessing employee performance. This role involves creating a positive work environment, managing inventory, overseeing product movement, and operating the business profitably. The Assistant Store Manager will also deliver a personalized client experience through extraordinary service, provide styling advice, drive business growth, and manage the client book. Key responsibilities include maintaining inventory stock levels, participating in inventory counts, upholding visual standards, processing merchandise, performing daily operations and closing procedures, and ensuring the store runs efficiently within brand standards. The role also requires processing sales and returns accurately through POS systems and maintaining a safe environment for customers and the team.

Requirements

Minimum 2 years’ experience managing a fashion retail environment, luxury retail preferred.
Must have experience managing a cash drawer, reconciling cash receipts and experience performing all duties associated with end of day closing.
Energetic, confident and adaptable personality with leadership, critical thinking, and problem-solving skills
Strong communication and organizational skills; detail-oriented.
Ability to multi-task in a fast-paced environment, with excellent communication and organization skills.
Ability to prioritize between company and individual challenges.
Ability to work a flexible schedule including holidays and weekends.
Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Nice To Haves

luxury retail preferred
experience with NetSuite, Shopify and Gladly desired

Responsibilities

Support the Store Manager in mentoring and leading the sales team, fostering development and implementing training initiatives, and assessing employee performance and productivity.
Interface with the store team in a manner that promotes learning, respect and a positive work environment, while addressing personnel concerns fairly and promptly.
Delegate responsibilities to the sales staff in support of business needs.
Demonstrate advanced knowledge in store operations, including inventory management, visual merchandising, and daily processes, and lead in the absence of the Store Manager.
Collaborate with the Stock Associate to manage inventory and oversee product movement.
Liaise with Retail Coordinators in partnership with the Store Manager.
Operate business profitably and minimize potential for loss.
Support and implement new initiatives in line with business strategy and goals.
Deliver a personalized client experience by leading with extraordinary service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brands aesthetic using firsthand product knowledge.
Drive business growth and meet sales and productivity goals, as an individual and as part of the store team, by addressing customer needs and preferences.
Manage the client book and effectively train the team in building and maintaining client relationships.
Maintain inventory stock levels on a weekly basis.
Oversee and participate in monthly inventory counts to execute verification processes, as needed.
Arrive on time and floor ready with a professional presence in line with the Dôen brand, and respond promptly to internal and external communication.
Support monthly floorset and maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.
Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
Process sales and returns through the POS systems with accuracy and efficiency.
Abide by company policies to maintain a safe environment for customers and team.