Assistant Store Manager

Tailored Brands•Williston, VT

38d•$21 - $28•Onsite

About The Position

The Assistant Store Manager partners with the Store Manager to help the store team meet sales, service, and operational expectations. The role supports team members through active coaching, training, development of a team-selling environment, and operational leadership when serving as manager on duty. The Assistant Store Manager also assists with recruiting and hiring and helps deliver an exceptional customer experience. The position supports store business plans and sales performance, uses store reports and other fact-based information to identify opportunities, and helps develop and execute plans to improve results. It contributes to an engaged, inclusive workplace and a culture of learning and development. The role also helps ensure staffing and schedules support store initiatives, operations, and customer coverage; reinforces company policies and programs; and maintains visual presentation and marketing standards. The role requires at least two years of retail or sales experience, strong organizational, leadership, communication, listening, and problem-solving skills, and the ability to train and develop store teams. Pay is $21.36–$27.77 per hour, with base pay depending on skills, background, experience, and market location. The role is eligible for medical, dental, and vision coverage, a 401(k) with company match, paid sick leave and vacation, an employee discount, and a quarterly incentive program. Physical requirements include standing and walking for most of the shift, frequent bending, squatting, and twisting, lifting up to 50 pounds, climbing a ladder, and distinguishing fabric patterns and colors.

Requirements

Minimum of 2 years of retail or sales experience.
Creative, with good judgment and awareness of business conditions.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient in technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Partner with the Store Manager to lead store staff in meeting sales, service, and operational expectations.
Support the Store Manager in setting performance expectations and ensuring the team is trained to company standards.
Model company values and coach team members by example; communicate priorities and sales-driving information.
Assist with recruiting and hiring store staff and help foster an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Help develop game plans, follow up on execution, and use store reports and fact-based recommendations to improve performance.
Participate in business outreach and communicate leads to the Store Manager, Multi-Unit Manager, and Business Outreach team.
Identify performance opportunities and assist in developing plans to address issues.
Help ensure accurate scheduling and appropriate staffing to execute initiatives and maintain customer-facing sales coverage.
Train store staff on internal operational functions and customer service expectations.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of programs that improve sales, service, operations, efficiencies, and branding.
Contribute to an engaged, inclusive workplace and support learning and development by ensuring training tools are used.
Assist in creating a pipeline of external talent through recruitment and partner with the Store Manager to conduct regular store meetings.
Help the team exceed customer expectations, achieve a high Net Promoter Score, and use customer feedback to resolve or prevent concerns.
Collaborate with the Manager to maintain visual presentation to brand standards and execute marketing initiatives as directed.